fv77 Privacy Policy — How We Protect Your Personal Data

1 Introduction

fv77 is an online casino and sports betting platform serving players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The privacy and security of our players' personal information is a matter we take with the utmost seriousness. This Policy sets out in plain and transparent terms the full scope of our data practices.

This Policy applies to all personal data collected through the fv77 website, any mobile-optimised versions of that website, email communications, and any other interaction you have with the fv77 platform. It does not apply to the websites or services of third-party game providers, payment processors, or other external services that may be linked from within the platform — those parties operate under their own privacy policies.

By using the fv77 platform, you acknowledge that you are aged 21 or above and that you consent to the collection and processing of your personal data in the manner described within this Policy. If you do not agree with this Policy, you must discontinue your use of the platform immediately.

2 Data We Collect

fv77 collects personal data through several channels. The categories of data we collect, and the circumstances in which each category is collected, are described below.

2.1 Registration Data

When you create a fv77 account, we collect the following information:

• Full legal name
• Date of birth (to verify you meet the 21+ age requirement)
• Residential address, including district and division within Bangladesh
• Email address
• Mobile telephone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to process withdrawal requests, we may request:

• National Identity Card (NID) number and scan or photograph
• Passport or other government-issued photo identification
• Proof of payment method ownership (e.g., screenshot of mobile wallet account in your name)
• Proof of residential address (e.g., utility bill dated within 90 days)
• Source of funds documentation for large transaction volumes

2.3 Financial Transaction Data

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other accepted payment channel, we record transaction amounts (in BDT), payment method identifiers, transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment processing is handled by secure third-party payment gateways.

2.4 Gameplay and Betting Data

We record data relating to your activity on the fv77 platform, including games played, bet amounts and outcomes, session durations, wager histories, and responsible gaming tool usage. This data is used for account management, dispute resolution, bonus calculation, and responsible gaming monitoring.

2.5 Technical and Device Data

When you access the fv77 platform, our servers automatically collect certain technical data, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring URL
• Pages visited and time spent on each page
• Session start and end timestamps

2.6 Communications Data

If you contact fv77 support via live chat or email, we retain records of that communication, including the content of messages and any documentation you share with us. These records are kept to resolve disputes, maintain service quality, and fulfil our operational obligations.

3 How We Use Your Data

fv77 uses the personal data it collects for the following purposes:

fv77 does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects on players, beyond standard fraud-detection algorithms that flag unusual account activity for human review.

4 Legal Basis for Processing

fv77 processes personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the player account agreement, including account creation, deposit and withdrawal processing, game provision, and customer support.
• Legal obligation: Processing required to comply with applicable anti-money-laundering requirements, KYC obligations, and fraud prevention responsibilities.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by the player's privacy rights.
• Consent: Processing for optional promotional communications (email or SMS marketing). You may withdraw this consent at any time by contacting support or adjusting your account notification preferences.

5 Data Sharing & Third Parties

fv77 does not sell your personal data. We may share data with the following categories of trusted third parties, strictly on a need-to-know basis and under contractual data protection obligations:

5.1 Payment Service Providers

To process your deposits and withdrawals, fv77 shares relevant transaction and identity data with payment processors supporting bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These processors act as data processors on fv77's behalf and are contractually bound to protect your data.

5.2 Identity Verification Partners

fv77 may use third-party KYC verification platforms to validate identity documents and conduct age verification checks. These partners process only the minimum data necessary to perform the verification function.

5.3 Game Technology Providers

Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive pseudonymised player identifiers and session data to enable game functionality, calculate RTP statistics, and resolve game-round disputes. These providers do not receive your full name, address, or financial account details.

5.4 Fraud Prevention and Security Services

fv77 may share device fingerprint data, IP addresses, and transaction metadata with fraud-detection service providers to identify and prevent fraudulent account activity, bonus abuse, and money laundering.

5.5 Legal and Regulatory Disclosures

fv77 may disclose personal data to competent authorities, law enforcement agencies, or courts of law where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of fv77, our players, or the public.

6 Cookies & Tracking Technologies

fv77 uses cookies and similar technologies (including local storage and session storage) to operate and improve the platform. The categories of cookies we use are:

6.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, preserve your game state, and ensure that security features operate correctly. These cookies cannot be disabled without impairing core platform functionality.

6.2 Performance and Analytics Cookies

These cookies collect anonymised or pseudonymised data about how players use the fv77 platform — including which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used to improve the platform. fv77 uses only first-party analytics tools and does not share this data with external advertising networks.

6.3 Functional Cookies

These cookies remember your preferences, such as your preferred currency display, notification settings, and responsible gaming tool configurations. Disabling these cookies may mean that your preferences are not retained between sessions.

6.4 No Third-Party Advertising Cookies

fv77 does not deploy third-party advertising cookies or cross-site tracking technologies that monitor your activity on external websites. The fv77 platform does not participate in behavioural advertising networks.

You can manage cookie preferences through your browser settings. Note that blocking strictly necessary cookies will prevent the fv77 platform from operating correctly.

7 Data Retention

fv77 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the duration of your active account relationship with fv77.
• Closed account data: Retained for a minimum of five (5) years following account closure, to comply with anti-money-laundering record-keeping requirements and to facilitate the resolution of any post-closure disputes.
• KYC documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable law.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for three (3) years from the date of the communication, unless the subject matter relates to an ongoing dispute or investigation.
• Technical log data: Retained for up to twelve (12) months, after which it is aggregated or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8 Data Security

fv77 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fv77 platform.
• Encryption of sensitive data fields (including passwords and payment identifiers) at rest using industry-standard cryptographic algorithms.
• Role-based access controls ensuring that platform staff can access only the player data necessary for their specific operational function.
• Multi-factor authentication requirements for administrative access to backend systems.
• Regular security assessments and vulnerability reviews of platform infrastructure.
• Intrusion detection and monitoring systems to identify and respond to suspicious access attempts in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to player rights, fv77 will notify affected players and take all reasonable remediation steps as promptly as possible.

9 Your Rights

As a player whose personal data is processed by fv77, you hold the following rights with respect to that data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days of receiving a verifiable request.

• Right of access: You may request a copy of the personal data fv77 holds about you, along with information about how and why it is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: In certain circumstances, you may request that fv77 delete your personal data. This right is subject to our legal obligations to retain certain categories of data (e.g., transaction records for anti-money-laundering compliance).
• Right to restrict processing: You may request that fv77 temporarily restrict its processing of your data while a dispute about its accuracy or lawfulness is resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes, where you believe your individual circumstances warrant it.

10 Children's Privacy

The fv77 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals below the age of 21. Our registration process includes an explicit date-of-birth field and we reserve the right to require documentary age verification at any stage of the account lifecycle.

If fv77 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated funds will be frozen pending investigation, and the data will be securely deleted to the extent permitted by our legal obligations. If you are a parent or guardian and believe a minor may have registered on the fv77 platform, please contact us immediately at [email protected].

11 International Data Transfers

fv77 primarily serves players in Bangladesh and processes the majority of player data within infrastructure serving that region. Where personal data is transferred to third-party service providers whose systems are located outside Bangladesh (for example, cloud-based game streaming infrastructure operated by international game studios), fv77 ensures that adequate safeguards are in place, including contractual data protection clauses that require recipient parties to protect data to a standard consistent with this Policy.

By using the fv77 platform, you acknowledge and consent to the transfer of your personal data to third-party processors that may operate in jurisdictions outside Bangladesh, subject to the safeguards described in this Policy.

12 Changes to This Policy

fv77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. The date of the most recent revision is displayed at the top of this page. Where changes are material, fv77 will notify registered players via their registered email address or via an on-platform notification at least seven (7) days before the revised Policy takes effect.

Your continued use of the fv77 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how fv77 handles your personal data.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or fv77's handling of your personal data, please contact our Data Support team. We are committed to resolving privacy concerns promptly and transparently.

Contact email (plain text — not a clickable link): [email protected]

Support hours: 24/7, English language. Target response time: under 5 minutes via live chat, within 30 days for formal data rights requests. All response times are in Bangladesh Standard Time (BST, UTC+6).